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VitaRx

<p>We are truly sorry for the inconvenience caused by unauthorized charges. Please double check that you do not have any active subscriptions in your <a href="https://my.vitarx.co/account/login">account portal first</a>.</p><p>In case you find discrepancies or still cannot locate an active subscription on your account, reach out to us immediately with as much information about your account and the charge that was made so that we may investigate. It&apos;s important to us that your experience with our service is transparent and satisfactory.</p>

We are truly sorry for the inconvenience caused by unauthorized charges. Please double check that you do not have any active subscriptions in your account portal first. In case you find discrepancies or still cannot locate an active subscription on y

I am seeing charges for a subscription I did not authorize, what can I do?

Orders & Subscription

Our Vision

How does it work?

How can I contact you?

About Us

Can I just order for one month without a subscription?

What is the difference between canceling an order vs canceling your subscription?

Can I pause my subscription?

Do I get the same vitamin packs every time?

Why shouldn't I just buy my vitamins in the store?

How often do I receive my vitamin box?

Are there any hidden fees you're not telling me about?

How do I know which supplements I should be taking?

How will I be able to identify the different supplements in my vitamin packs and the nutrition facts about each one?

Can I have more than one pack on my account? (new customer)

How to use my cash back credits?

Top FAQ

How do I change the email address on my account?

Can I have more than one pack on my account? (existing customer)

I forgot my password

I can't log in

Can I change the name printed on the packs?

When will I be billed?

Type of payments accepted

How do I update my billing information/credit card?

Want to add or remove vitamins from any of your subscriptions?

Account Information

What is your Shipping Policy?

How much is shipping?

Can I track my order and track its delivery status?

My order status says delivered but I haven't received it. What do I do?

How do I update my shipping address?

How can I ensure my order arrives on time for my needs?

What can be done if my order is returned to sender by mistake?

How do I consolidate items in my order into one pack?

What should I do if I am unsatisfied with a product?

What should I do if I suspect my package was lost in transit?

Shipping & Tracking

How to take my supplements?

When should I take the supplements?

Where should I store my dispenser box?

Are your products vegetarian/vegan friendly?

Where can I see if a product contains something I'm allergic to?

What happens if an item I ordered is out of stock?

Can I take my vitamins with foods like smoothies or applesauce?

Are there any precautions I should take when combining vitamin packs with prescription medications?

What should I do if I have an adverse reaction to a vitamin or supplement?

Vitamin Information

How can I skip my next delivery or pause my subscription?

How can I make changes to my subscription/vitamin pack?

How do I reactivate my cancelled subscription?

How can I see my order history?

How do I cancel my subscription?

What is the process for canceling an order I no longer need?

How can I ensure my coupon code is applied to my order?

I've been charged after requesting cancellation, can I get a refund?

How do I report a missing item or the wrong items in my vitamin pack??

How can I manage my subscription delivery dates?

Can I change the answers to the quiz?

Can I retake the quiz?

I started the quiz & exited. How do I continue from where I left off?

How do you address allergies and recommendations in your quiz?

What is asked in the vitamin quiz?

Health Assessment

I am seeing charges for a subscription I did not authorize, what can I do?Updated 3 months ago