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VitaRx

Frequently Asked questions, FAQ, Help, Support, Customer Service

VitaRx Help Center

Our Vision

How does it work?

How can I contact you?

About Us

Can I just order for one month without a subscription?

What is the difference between canceling an order vs canceling your subscription?

Can I pause my subscription?

Do I get the same vitamin packs every time?

Why shouldn't I just buy my vitamins in the store?

How often do I receive my vitamin box?

Are there any hidden fees you're not telling me about?

How do I know which supplements I should be taking?

How will I be able to identify the different supplements in my vitamin packs and the nutrition facts about each one?

Can I have more than one pack on my account? (new customer)

How to use my cash back credits?

Top FAQ

How do I change the email address on my account?

Can I have more than one pack on my account? (existing customer)

I forgot my password

I can't log in

Can I change the name printed on the packs?

When will I be billed?

Type of payments accepted

How do I update my billing information/credit card?

Want to add or remove vitamins from any of your subscriptions?

Account Information

What is your Shipping Policy?

How much is shipping?

Can I track my order and track its delivery status?

My order status says delivered but I haven't received it. What do I do?

How do I update my shipping address?

How can I ensure my order arrives on time for my needs?

What can be done if my order is returned to sender by mistake?

How do I consolidate items in my order into one pack?

What should I do if I am unsatisfied with a product?

What should I do if I suspect my package was lost in transit?

Shipping & Tracking

How to take my supplements?

When should I take the supplements?

Where should I store my dispenser box?

Are your products vegetarian/vegan friendly?

Where can I see if a product contains something I'm allergic to?

What happens if an item I ordered is out of stock?

Can I take my vitamins with foods like smoothies or applesauce?

Are there any precautions I should take when combining vitamin packs with prescription medications?

What should I do if I have an adverse reaction to a vitamin or supplement?

Vitamin Information

How can I skip my next delivery or pause my subscription?

How can I make changes to my subscription/vitamin pack?

How do I reactivate my cancelled subscription?

How can I see my order history?

How do I cancel my subscription?

What is the process for canceling an order I no longer need?

How can I ensure my coupon code is applied to my order?

I am seeing charges for a subscription I did not authorize, what can I do?

I've been charged after requesting cancellation, can I get a refund?

How do I report a missing item or the wrong items in my vitamin pack??

How can I manage my subscription delivery dates?

Orders & Subscription

Can I change the answers to the quiz?

Can I retake the quiz?

I started the quiz & exited. How do I continue from where I left off?

How do you address allergies and recommendations in your quiz?

What is asked in the vitamin quiz?

Health Assessment

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