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Orders & Subscription

Can I just order for one month without a subscription?

Everything we sell is on a subscription basis; however, you can cancel your subscription at any time. We recommend trying the vitamins for a longer period to experience their full effects. If you wish to cancel after your first order, there will be n

What is the difference between canceling an order vs canceling your subscription?

Canceling an order will remove the current order placed, but your subscription will continue. Canceling your subscription will completely stop you from receiving any further shipments.

How can I skip my next delivery or pause my subscription?

You can not pause your subscription. However you can delay your next order by up to 3 months. You can take a break from your subscription by either just skipping your next shipment OR by choosing a new shipment date whenever you like in the future. T

How can I make changes to my subscription/vitamin pack?

You can manage everything about your subscription in your account portal. Here are some things you can do:. Click any of the above for steps on how to navigate those actions in your account portal.

How do I reactivate my cancelled subscription?

On Mobile. On Desktop

How can I see my order history?

Log in to your account: on Order History next to the Dashboard tabHere you can see all your past orders To see your most recent order click on the Order Number you wish to see.

How do I cancel my subscription?

Before you cancel, did you know that you can skip your next shipment or reschedule your next shipment date as far as 3 months into the future? If you want to take a break from your subscription click here are the steps to do so. To cancel your subscr

What is the process for canceling an order I no longer need?

If you wish to cancel an order that recently processed, please contact customer service as soon as possible. If the order has not yet shipped, we will be able to cancel and refund your order promptly. However, if the order has already shipped, we can

How can I ensure my coupon code is applied to my order?

If you are applying a coupon code to our first purchase -. If you are applying a in your account portal for a reoccurring purchase first purchase -

I am seeing charges for a subscription I did not authorize, what can I do?

We are truly sorry for the inconvenience caused by unauthorized charges. Please double check that you do not have any active subscriptions in your account portal first. In case you find discrepancies or still cannot locate an active subscription on y

I've been charged after requesting cancellation, can I get a refund?

Your satisfaction is our priority. If you had a order recently process and you want to cancel it, please let us know ASAP so we can try and catch it before it is processed. If we are able to catch it before it goes out, we will gladly cancel that ord

How do I report a missing item or the wrong items in my vitamin pack??

We apologize for any inconvenience caused by a missing item or the wrong items in your order. If you notice an item is missing, please contact us immediately with the details of your order and what is missing. Any photos you can initially provide of

How can I manage my subscription delivery dates?

You can manage your subscription also see when your next order will ship in your account portal.  There are three options you will see when you log in:. You will always be able to see when your next scheduled shipment is in your account portal. You c